Frequently Asked Questions
Do we need to make an appointment?
Not at all! Feel free to come into our North Perth store at any time. We are open 5 day a week, Tuesday to Saturday 9am to 5pm.
Can we get a quote in store?
Our store is filled with an extensive range of our Event Stationery designs. Have a look in person and request an on-the-spot quote from our friendly staff.
I'm not in Perth, can I order online?
Request a quote by completing the quote request form on the design or product you are interested in or email us at firstname.lastname@example.org
Do you sell card and envelopes for me to make my own Invitations?
Yes, we do!
We stock a fantastic range of paper, envelopes and accesories and our experienced team are always happy to offer suggestions and advice.
How long does shipping take?
We use Australia Post Standard and Express Postage methods.
Where is Starfish Lane located?
We are in North Perth, Western Australia.
Can I collect from your store?
Definiley! Just select “Local Pickup” at checkout.
Where do you post in Australia?
We post to any location within Australia
I've placed my order but want to upgrade to Express Postage
Get in contact with us via email or over the phone with your order number and name and we will be happy to upgrade you.
Custom Stationery Designs
I have an idea, can you create something from scratch?
Certainly! Show us what you have in mind and we can create a completely new design. We offer custom design and illustration services to bring your unique vision to life.
Can we make changes to a design e.g. change the colours?
Our designs are simply ideas to give you a starting point for your stationery.
You can mix and match fonts, colours, flowers as you please. We are always happy to advise you and collaborate to bring your unique vision to life.
Is there a minimum quantity?
No, however there is a minimum design fee. Feel free to request a quote on any of our design pages or email us your request at email@example.com
How many invitations will I need?
That depends on how many guests you would like to invite.
When working on the number of invitations you need, remember to count invitations rather than actual guests. An event with 120 guests may only require 65 invitations.
As a general guide, include one invitation for each of the following:
• Couples (married or living together)
• A family (including children under 18)
• Single guests
In addition, our advice is to allow between 5 and 10 extra invitations to avoid the extra charges associated with changing numbers or coming back to order reprints.
How much will my Invitations cost?
This depends on what you want to spend and a number of factors including ;
- Design style (We offer two styles – Hand Made (DIY) and Graphic Design)
- Quantity of invitations required
- The ‘Add Ons’ if required – for example RSVP, Wishing Well, Map, Information Card etc
We would therefore prefer to chat to you regarding your options and a price. Call us on 08 9228 3011 or email us firstname.lastname@example.org Alternatively, pop in to our beautiful store in North Perth, where all our designs are on display and our experienced Design Consultants are here to assist you. We are open 7 days – Monday to Saturday 9 to 5 and Sunday 11 to 4.
Do we have to purchase all the items shown in the suite e.g. RSVP, Wishing Well?
Not at all!
We recommend that you only order what you need. This means that if Invitations is all you need, then Invitations is all you order!
You are also more than welcome to mix and match ideas from different design suites. For example, an RSVP can be designed as a double sided post card with return address or as an RSVP with a envelope.
What is the next step, when I have decided on my Invitation design?
Request a quotation online or come in store. Fill out the form on your chosen design’s page, the more detail you can provide, the more accuarte the quote we can provide.
Place Your Order
Satisfied with your quote, let’s place your order!
Your order can be placed via email or in store.
We will then request a half deposit and your wording before our designers can get to work.
The Design Process
Your Graphic Designer will be in touch via email within 3 working days with a digital proof. Check this carefully and make any changes required. You will then be asked to return to the studio to view a printed sample (this may be posted in you are uanble to come in person). This is the last chance to make any changes before we head to print.
Print & Collect!
Printing will commence on approval of your final proof. You will be contacted to collect your beautiful completed Invitation Stationery or we will Express post your order via Australia Post. The whole process from the date you place your order with quantity, wording and deposit takes approximatley 14 to 21 working days.
Will I see a proof before going ahead?
Yes! A proof of each item will be emailed to you to check carefully. If your invitation is in colour you will be asked to come into the store and see a proof. Alternatively, we will post you a proof. This ensures that you’ll know exactly what to expect when you collect your completed stationery. Printing will only commence once you have viewed and approved your final proof. If you are ordering invitations from our Quick & Easy range you will receive an email proof only.
Can Starfish Lane print on envelopes?
Yes, we can. If you decide to go ahead with this service we will email a spreadsheet for you to complete. Alternatively, we can print address labels for you to stick onto the envelopes.
When should we order Save The Dates?
We recommend sending Save The Dates as soon as you have a Wedding date.
When should we order Wedding Invitations?
We recommend sending your Wedding Invitations out 4-6 months before the wedding. This gives you enough time to receive guest RSVP’s and organise the finer details on your Wedding Day including Reception Stationery with final numbers.
How long does the Starfish Lane design process take?
Our turnaround time for Wedding Ivnitations and Reception Stationery is 14-21 working days from the date you place your order with wording and a half deposit.
Please note that this can vary depending on the printing technique, for example add 10 working days for Letterpress printing or Hot Press Foil.
When should we order Wedding Reception Stationery?
We recommend ordering your Reception Stationery the moment you have final guest numbers. We require 14-21 working days from the date you place your order to create Reception Stationery. Give yourself a buffer, trust us, you don’t want to be collecting the week of your Wedding!
We don't have my guest list finalised, can we still place a Reception Stationery order?
We recommend placing your Reception Stationery order as soon as possible. If you do not have your seating arrangement finalised, we prefer to get started on your designs and hold off on printing until the last minute. Designing is the longest part of the process.