Terms And Conditions

1. General
We are a large bricks and mortar shop with an extensive range of paper and envelopes. We are located at 344 Fitzgerald Street (cnr of Fitzgerald and Grosvenor Street), North Perth, Western Australia. We advise parking on Grosvenor Street. We are open for business 7 days a week - Monday to Saturday from 9am to 5pm. Our Sunday hours are 11am to 4pm. We can be contacted by phoning 08 9228 3011 or via email northperth@starfishlane.com.au. Purchases can also be made online at www.starfishlane.com.au

2. Postage
Only within Australia by Australia Post, via Regular Post (which isn't trackable). If Express Post is required please contact and we depending on the weight of your parcel, will confirm the costs.
We take care to package your order very carefully for posting. We don't accept any responsibility for the way Australia Post handles your order. If your parcel arrives torn or broken, please take photographs and let us know. The delivery times of Australia Post are out of our control, please bear this in mind when placing your order. Alternatively, contact us and we will Express your parcel. We advise Express post for any order over $50 as it is trackable.

3. Use of your personal information:
We do not disclose any of your personal information or email address to any other parties. We only collect your personal information if you place an order that needs to be posted or collected or if you have subscribed to our mailing list.
Your personal information, such as your delivery address will only be give to your nominated delivery service provider (such as Australia Post) when you place your order for postage. Your personal information or email address is not given to any other parties, nor will it be published, for any reason, without your consent.

4. Artwork Proofs
It is your responsibility to check your proofs carefully. This includes the venue, date and time, phone numbers, spelling and grammar. Starfish Lane is a well known business and we have many orders. Our team in productions work under pressure with this workload, and typo's are made.
When you have approved and signed off on your Artwork, Starfish Lane will not accept responsibility for any typesetting errors. If it is necessary to reprint, full charges will apply and a new delivery date given. Once you have given your final approval to go ahead with printing no further changes can be made. Should you need further changes after this point, charges will apply. Starfish Lane will not accept responsibility for any typesetting errors once you have signed the artwork proofs.
If however, the error is made by Starfish Lane, reprinting will be done free of charge.
We take this aspect of our business very seriously. From time to time our customers fail to check the proof carefully which can lead to enormous disappointment, frustration and unnecessary extra costs. We appreciate your co operation in this regard – we simply can not stress this enough

5. Copyright
All Artwork is subject to Copyright Laws and remains the property of Starfish lane. Starfish Lane reserves the right to use custom designs for display, photographing, social media or advertising after the event/celebration. Your privacy is respected. Our designs, products, photographs or website many not be reproduced or resold.
Our custom designs, both Graphic Designs and Handmade are exclusive to Starfish Lane. All our Stationery items will include a discrete copyright credit.

6. Payment:
We accept Visa, Mastercard, American Express (no surcharge) or Direct Deposit Goods will not be released until full payment is made.

7. Feedback and complaints:
Your feedback, whether positive or negative (hopefully not) is important to us. If you do have a complaint we would like to hear from you in person/email so that we can work towards a resolution. Please contact us by phone 08 9228 3011 or
e-mail:northperth@starfishlane.com.au

8. Refunds:
We abide by Australian Consumer Affairs Guidelines and will replace an item if it is faulty. Please be aware that we don't offer refunds if you change your mind or purchase the incorrect product or amounts. When purchasing paper or card to print on, it is important to know if your printer is a laser or inkjet printer. It's always a good idea to know what thickness of card your printer will accept. As part of our customer service we will ask you these questions when purchasing paper or card, so as to avoid disappointment or frustration. We advise that you test print one sheet before purchasing.
Often there will be colour variations in the paper or card. This isn't something we can control and we ask you to check the stock carefully before leaving the store, especially if you have already bought some of the paper, and are needing a few extra sheets.

9. Spam
We will never send unsolicited correspondence (including electronic mail). If you have subscribed to our Newsletter you can unsubscribe any time through the website or by phone, fax or e-mail.

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