What is the Process for Custom Design Invitations?
Custom Design Range
When you have placed your order on-line you will receive an email with a link to our 'Invitation Information Form' to complete with your wording and details. When we receive this completed form your order will begin. Your order reference will be the Brides surname.
Within 3 working days a digital proof will be emailed to you to check. At this stage two changes to the wording can be made free of charge, thereafter a $5.00 charge per digital proof is applied. We suggest you make all your changes at once.
When you have approved your digital proof, a printed proof will be posted to you. This only applies if your invitation is colour printed. If local, we would like you to come into the store and view your final proof . This ensures that you’ll know exactly what to expect when you receive your completed stationery. Printing will only commence once you have approved your final proof. You will be contacted to collect your completed Invitation stationery. If you require postage we recommend Express Post. Prices range from $16 - $24 depending on the weight and size of your parcel.
Our turnaround time is 14 to 21 working days from the date you place your order with exact quantity, wording and deposit payment. We offer a Express (ASAP) service which includes 7-14 working days. This attracts a $50.00 surcharge.
Will I see a proof before going ahead?
YES! A proof of each item will be emailed to you to check carefully. If your invitation is in colour you will be asked to come into the store and see a sample or we will post you a proof. This ensures that you’ll know exactly what to expect when you collect your completed stationery. Printing will only commence once you have viewed and approved your final proof.
Two changes to the wording can be made free of charge. There after a $5 charge per proof is applied. Once you have given your final approval to go ahead with printing no further changes can be made.
If however for any reason your final product does not match the proof that you approved and signed we will certainly reprint the stationery free of charge.
If you are ordering invitations from our Quick & Easy range you will receive an email proof only.
When should I post my Wedding invitations?
Wedding invitations are traditionally posted 2 to 3 months before the wedding. For weddings, we do always recommend that you set your RSVP date at least 6 weeks before the wedding to allow time to order your menus, place cards and other reception stationery in plenty of time prior to the big day.
Can Starfish Lane print guest names on the invitations?
Yes, we can print guest names on your Custom Design invitations. If you would like this option a spreadsheet will be sent to you to complete.
We recommend printed guest names, especially for larger weddings (80-100 guests). This ensures that the names printed on your invitations are the guests who are actually invited, for example, Jane, Sam and children OR Jane & Sam. Your spare/extra invites can be printed with a line or left blank for you to fill in the guest names at a later stage.
Can Starfish Lane print on envelopes?
We offer an option of printing your guests address onto the invitation envelopes. If you would like this option a spreadsheet will be sent to you to complete.
Is there a minimum or maximum order for personalised stationery?
Not at all. You can order as many or as few invitations and/or other items as you like. There is no minimum order.
If you are placing your order online our minimum quantity is shown as 30 and maximum is shown as 70. If you would like to order more or less than these quantities please call 9228 3011 or email us your order email@example.com
Note: We always recommend that you allow between 5 and 10 extra invitations and/or other items to avoid the charges associated with changing your numbers or ordering reprints.
Once I have decided on my design, what is the next step?
Once you have selected your design, you will need to place an order with us (please remember this process does take time to complete). We will need to know the exact quantity of invitations you require (including extras). We will then complete all the necessary paperwork relating to your order and contact you to pay your deposit which is usually 80-85% of your final balance
We will then simply need a copy of your wording for each item of stationery required and our design team will then be able to start on preparing proofs for your stationery.
Do I need to make an appointment?
Not at all! You are welcome to come into our store: 344 Fitzgerald Street, North Perth, open 7 days a week – Monday to Friday 9am - 5pm, Saturday 9am - 5pm and Sunday 11am - 4pm. We are closed on Public Holidays. However, if you prefer, you can certainly arrange a time by calling or emailing us.
Do I have to buy all the extra items shown in the gallery, such as RSVP, Wishing Well, Map etc.?
Not at all. In fact, because each wedding or special occasion is unique, we don’t actually offer packages as everyone’s needs are so different. We will only make what you want, need or what your budget will allow.
There are also a variety of different design options for additional items depending on the style you prefer and you are more than welcome to mix and match ideas from different design sets. For example, with RSVP cards, you can choose from either a square or rectangular card with a matching envelope or opt instead for a double-sided self-addressed postcard.
Can I change the colour and font of a design displayed in the gallery?
Absolutely! Our designs are simply ideas to give you a starting point for your stationery. You can mix and match both fonts and colours as you please. We are always happy to advise you on combinations of fonts that compliment one another as well as on colours that will work well with your choice of design and paper stock.
How many invitations will I need?
When calculating the number of invitations you need, remember to count invitations rather than actual guests. An event with 120 guests may only require 65 invitations. As a general guide, include one invitation for each of the following:
• A couple (married or living together)
• A family (including children under 18)
• A single guest
• A keepsake
In addition, our general rule-of-thumb is to allow between 5 and 10 extra invitations and/or other items to avoid the extra charges associated with changing numbers or coming back to order reprints. These extra invitations would be printed with a space or a line for you to complete with a handwritten guest name if necessary.
Can Starfish Lane print labels for my envelopes?
Yes, we do print labels for.
• your guest addresses (front of envelope)
• return to sender labels
• envelope seals
Available in clear, white or kraft in selected sizes
We will email you an Excel spreadsheet. Simply complete this with your guest names and addresses, ensuring that you have thoroughly checked that all details such as spelling and postcodes are correct, and leave the rest to us. The cost of this option varies depending on the quantity of invitations and therefore quantity of sheets of labels required. Please contact us for a quote.
How much will my invitation cost?
It is a good idea to have a budget in mind, as your budget and design go hand-in-hand. The final cost of your invitation will depend on a number of factors including:
• The products you choose (paper, ribbon, embellishments etc.)
• The design
• The quantity of invitations
• The ‘Add Ons’ including RSVP, Wishing Well, Map, Information Card etc.
The cost will also vary depending on how you choose to have your stationery produced. Starfish Lane provides three options: Make Your Own, Helping Hand (we handle the artwork set-up, printing, and cutting) and Made By Starfish Lane (we look after everything).
Due to the many variations and options in our Handmade invitation range we are unable to provide a definitive price online. We would therefore prefer to chat to you regarding your options and a price. Please submit the form below and we will be in touch within 3-5 working days. Alternatively call us on 08 9228 3011 – we are open 7 days.
How long does it take?
It depends on the option you choose. Our standard turnaround time for a Helping Hand order is 14 working days and for a Made by Starfish Lane order is 21 working days. We also offer an Express option for an Express surcharge which reduces turnaround times to 7 working days for Helping Hand orders and 14 working days for Made by Starfish Lane orders.